Privacy Policy

Last Updated: August 9, 2026

1. Introduction

Vertex LLC ("Vertex," "we," "us," or "our") is committed to protecting the privacy and confidentiality of all individuals who use our services. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you interact with our substance use disorder (SUD) and mental health treatment programs and our electronic health records system.

2. Information We Collect

We may collect the following types of information:

• Personal identifiers (name, date of birth, address, phone number, email)
• Health and treatment information as required for clinical care
• Insurance and billing information
• Emergency contact information
• Mobile phone number (if you opt in to SMS communications)

3. How We Use Your Information

We use your information for:

• Providing clinical treatment and care coordination
• Appointment scheduling and reminders
• Billing and insurance processing
• Compliance with regulatory requirements (OASAS, HIPAA, 42 C.F.R. Part 2)
• Sending informational SMS/text messages if you have opted in

4. SMS/Text Messaging Privacy

No mobile information will be shared with, rented to, or sold to third parties or affiliates for marketing or promotional purposes.

If you opt in to receive SMS/text messages from Vertex LLC:

• Messages are informational only (appointment reminders, telehealth invites, scheduling updates).
• We do NOT send marketing or promotional messages.
• Message frequency may vary based on your treatment schedule.
• Message and data rates may apply.
• You may opt out at any time by replying STOP to any message.
• Reply HELP for assistance.
• Your mobile phone number is used solely for treatment-related communications and is not shared with any third party for marketing purposes.

5. How We Protect Your Information

We implement administrative, technical, and physical safeguards to protect your information in accordance with HIPAA, 42 C.F.R. Part 2, OASAS Part 822, and applicable New York State law. Access to patient information is restricted to authorized staff on a need-to-know basis.

6. Disclosure of Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may disclose information only as permitted or required by law, including:

• With your written consent for care coordination
• As required by court order or legal process
• For medical emergencies
• As required by state or federal regulatory agencies

7. Your Rights

You have the right to:

• Access your records upon request
• Request corrections to your information
• Revoke consent for SMS communications at any time
• File a complaint if you believe your privacy rights have been violated

8. Contact Us

If you have questions about this Privacy Policy, contact Vertex LLC:

• Bronx: 1080 East Gun Hill Rd, Bronx, NY 10469
• Brooklyn: 2639 Atlantic Ave, Brooklyn, NY 11207
• Queens: 8931 161st St, Suite 606, Jamaica, NY 11432
• Phone: (718) 653-1117

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.