Terms of Service

Last Updated: August 9, 2026

1. Acceptance of Terms

By accessing or using the Vertex LLC electronic health records system and related services, you agree to be bound by these Terms of Service. If you do not agree, do not use the system.

2. Services

Vertex LLC provides outpatient substance use disorder (SUD) and mental health treatment services, including but not limited to individual counseling, group therapy, medical assessments, and care coordination. Our electronic health records system supports clinical documentation, scheduling, billing, and communication.

3. SMS/Text Messaging Terms

By opting in to receive SMS/text messages from Vertex LLC, you agree to the following:

• Brand: Messages are sent by Vertex LLC.
• Message Types: Informational messages only — appointment reminders, telehealth session invites, scheduling updates, and administrative notices. No marketing messages.
• Message Frequency: Message frequency may vary.
• Costs: Message and data rates may apply.
• Opt-Out: Reply STOP to any message to unsubscribe. You may also notify program staff in writing.
• Help: Reply HELP to any message for assistance.
• Privacy: No mobile information will be shared with, rented to, or sold to third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for full details.

4. User Accounts

Staff accounts are assigned by program administrators. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify your administrator immediately of any unauthorized use.

5. Acceptable Use

You agree to use the system only for its intended clinical, administrative, and billing purposes. You may not:

• Share login credentials with unauthorized individuals
• Access records of clients not under your care without authorization
• Attempt to circumvent security controls
• Use the system for any unlawful purpose

6. Confidentiality

All patient information is protected under HIPAA, 42 C.F.R. Part 2, OASAS Part 822, and applicable New York State law. Unauthorized disclosure of patient information is prohibited and may result in disciplinary action and legal consequences.

7. Limitation of Liability

Vertex LLC provides this system on an "as is" basis. While we strive for accuracy and reliability, we do not warrant that the system will be uninterrupted or error-free. Vertex LLC is not liable for any indirect, incidental, or consequential damages arising from the use of this system.

8. Changes to Terms

We may update these Terms of Service from time to time. Continued use of the system after changes constitutes acceptance of the revised terms.

9. Contact Us

If you have questions about these Terms of Service, contact Vertex LLC:

• Bronx: 1080 East Gun Hill Rd, Bronx, NY 10469
• Brooklyn: 2639 Atlantic Ave, Brooklyn, NY 11207
• Queens: 8931 161st St, Suite 606, Jamaica, NY 11432
• Phone: (718) 653-1117